“As a provider who conducts nearly a million phone interactions alone per month, we leverage a speech-to-text solution in addition to our prescriptive speech tracking application to best arm front line associates with the valuable information and guidance to maximize the effectiveness and outcomes of each interaction,” says Scott Krueger Chief Operating Officer at Salelytics.
Founded in 1988, Salelytics is one of the nation’s leading providers of Inside Sales, Account Management & Inbound Support services. Leveraging its 30 years of industry experience and expertise, the company has created ‘Super Associate’, a patented real-time speech analytics application of that sits on an associate’s desktop that integrates real-time to the telephony platform to provide scoring progress on the call, every call to improve outcomes—be that higher revenues for sales or increased satisfaction for customer resolution.
Salelytics provides a full service offering to help our customers better analyze their data in as close to real-time as possible. This enables clients to immediately take sales or service action off those findings through Salelytics’ dedicates Associates supporting their account. “Even though data and technology drives us, the human capital is necessary to leverage that technology to ensure optimum results,” says AJ Olander, VP of Salelytics.
The Sales Tech that the company uses to create this solution includes both homegrown offerings and the integration of strategic partnership offerings to make it customizable. Krueger elaborates, “We partner with a provider who offers a Gamification platform to help score, track, and promote performance for our Inside Sales Associates. We’ve elevated this platform by scoring our own uniquely developed Speech Scores captured through the Super Associate tool.
So, while most providers can leverage gamification tools to track effort metrics like sales calls made, conversions, talk time, etc., we’ve taken this a step further to score in real-time effectiveness metrics like keyword adherence used on calls. This gives a unique real-time view into both volumes of work and impact of that work at the individual, team, and company levels.”
As a provider who conducts nearly a million phone interactions alone per month, we leverage a speech-to-text solution in addition to our prescriptive speech tracking application to best arm front line associates with the valuable information and guidance to maximize the effectiveness and outcomes of each interaction
Salelytics’s commitment to excellence is proven by its record in helping its clients overcome a variety of sales challenges through unique, customized solutions. In one instance, the company supported a global provider of Express Logistics Services to deploy its Super Associate application successfully. Using the real-time speech analytics solution, Salelytics reduced the ramp-up time to peek performance by nearly 50 percent, which allowed a better, scalable solution and generated higher revenue. “We are built to maximize the sales capacity for the benefit of our partners,” asserts Olander.
With many such unique examples of client success, Salelytics has drawn a comprehensive roadmap for the coming years. The company envisions investing in further innovations to its already advanced real-time speech analytics solution. With the increased need for remote sales offices, they are focusing on the connection of associates with leaders and automated coaching at all levels. “Putting the actionable insights in the hands of all staff based on details gained real-time from our homegrown applications will be critical. The power behind the tools will be our analytics and modeling that will use Natural Language Processing, Natural Language Understanding, and Machine Learning to build models that are actionable and repeatable. At the scale at which we are calling, we can drive insights not only at the program level but at the vertical level as well,” concludes Krueger.